POPIA Privacy Policy
Business Type: Shoes and Bags Cleaning & Repair Services
Effective Date: 17 April 2022
This Privacy Policy is issued in compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") of South Africa. It explains how we collect, use, store, and protect personal information of our customers, suppliers, and employees.
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1. Responsible Party
The Responsible Party is the Shoe and Bag Cleaning & Repair business that determines the purpose and means of processing personal information.
Business Name: Teki n' Bhathu Care Pty Ltd
Contact Person: Samukelisiwe Masisi
Contact Details: Info@tekinbathucare.co.za
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2. Personal Information We Collect
We may collect and process the following personal information:
Full name and surname
Contact details (phone number, email address)
Physical address (for collection/delivery services)
Item details (type of shoe/bag, brand, condition, repair notes)
Payment information (proof of payment, transaction references – no card details stored)
Communication records (WhatsApp messages, emails, call notes)
CCTV footage (if applicable, for security purposes)
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3. How We Collect Personal Information
Personal information is collected:
Directly from customers when booking a service
Via WhatsApp, phone calls, social media, or in-store forms
Through invoices, receipts, and payment confirmations
Through CCTV cameras on business premises (where applicable)
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4. Purpose of Processing Personal Information
We process personal information to:
1.Provide shoe and bag cleaning and repair services
2.Communicate with customers about bookings, progress, and collections
3.Arrange pick-up and delivery services
4.Issue invoices and receipts
5.Maintain business records and comply with legal obligations
6.Improve customer services / satisfaction